Client Care
Returns & Exchanges
Each Andrina Yvette timepiece is inspected before it leaves us. If something is not right when it reaches you, we will put it right.
In short: we accept returns for faulty timepieces, and offer exchanges within 14 days of delivery on unworn pieces. We do not offer refunds for change of mind. Return shipping is arranged and paid for by the customer.
Faulty or Damaged Timepieces
If your timepiece arrives damaged, or develops a fault covered by your 2-year international warranty, contact us at hello@andrinayvette.com with your order number and photographs of the issue.
We will arrange repair or replacement of the timepiece at no charge. Return shipping to us is arranged and paid for by the customer; we cover the cost of sending the repaired or replacement timepiece back to you.
This does not affect your statutory rights under Singapore's Consumer Protection (Fair Trading) Act.
Exchanges
If you would prefer a different case finish or strap colour, we are happy to arrange an exchange within 14 days of delivery, subject to availability.
To be eligible, the timepiece must be:
- Unworn, with all protective films intact
- In its original presentation packaging, with all documentation
- Accompanied by proof of purchase
Return shipping for exchanges is arranged and paid for by the customer. We recommend an insured, tracked service — we cannot accept responsibility for items lost in return transit. Any difference in price will be charged or refunded accordingly.
Change of Mind
We do not offer refunds for change of mind. Every timepiece is a considered purchase, and we would rather help you choose correctly the first time — please write to us at hello@andrinayvette.com or WhatsApp +65 9776 0076 before ordering if you are unsure about case size, strap colour or finish. We are glad to advise.
Not Eligible for Return or Exchange
- Gift vouchers
- Items showing signs of wear, accidental damage or misuse
- Items returned without original packaging or proof of purchase
How to Start a Return or Exchange
- Email hello@andrinayvette.com with your order number and reason
- We confirm eligibility and send return instructions
- Send the timepiece back as instructed, insured and tracked
- We inspect on arrival and process your exchange or remedy
Questions
If you are unsure whether your situation is covered, write to us. We would rather hear from you than have you wondering.