Client Care

Returns, Exchanges & Two-Year Warranty

Your Andrina Yvette timepiece should feel completely right from the moment it arrives. We therefore offer a considered returns and exchange policy for eligible purchases, together with a two-year international warranty against manufacturing defects.

Online Purchases

Change of Mind

Online purchases may be returned for a refund or exchanged once within 14 calendar days of delivery.

To be eligible, the timepiece must be:

• Completely unworn, unaltered and undamaged
• Free from marks, scratches and signs of use
• Returned with all protective films and tags intact
• Complete with its original packaging, documentation and accessories
• Accompanied by valid proof of purchase

A timepiece that has been worn, resized, engraved, personalised or otherwise altered cannot be returned or exchanged for a change of mind.

All returned timepieces will undergo an inspection before the request is approved.

Purchases Made in Person

Purchases made at a boutique, pop-up event or private viewing are not eligible for a change-of-mind refund, as customers have the opportunity to view and try on the timepiece before purchasing.

An eligible in-person purchase may be exchanged once within 14 calendar days of purchase, provided it remains completely unworn, unaltered and in its original condition with all packaging, documentation, tags and protective films intact.

If the replacement timepiece is higher in value, the customer must pay the difference. If it is lower in value, the balance will be issued as store credit.

All exchanges are subject to availability.

Return Delivery

For change-of-mind returns and exchanges, the customer is responsible for arranging and paying for tracked and fully insured return delivery.

Original delivery charges are non-refundable.

If a timepiece is confirmed to be faulty, damaged upon arrival or incorrectly supplied, Andrina Yvette will cover the reasonable return and replacement delivery costs.

Manufacturing Fault Within 14 Days

If a timepiece develops a suspected manufacturing fault within 14 calendar days of delivery or purchase, please contact us promptly.

Once the manufacturing fault has been confirmed following inspection, Andrina Yvette will provide a one-to-one replacement at no additional cost.

Where the original model is unavailable, we will offer an equivalent replacement or allow the full original purchase value to be applied toward another Andrina Yvette timepiece.

This replacement assurance does not apply to accidental damage, misuse, cosmetic damage or normal wear and tear.

Two-Year International Warranty

Every Andrina Yvette timepiece is protected by a two-year international warranty from its original date of purchase.

After the initial 14-day replacement period, a confirmed manufacturing defect covered by the warranty will be repaired at no cost.

A replacement may be offered if:

• The timepiece cannot reasonably be repaired
• The necessary replacement parts are unavailable
• The same confirmed manufacturing fault persists after repair

Any replacement will be the same model where available or an equivalent model agreed with the customer.

A replacement timepiece does not restart or extend the original warranty period unless required by applicable law.

To activate cover, please register your timepiece on our warranty registration page.

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear or natural ageing
• Scratches, dents, chips or other cosmetic damage
• Accidental damage, impact, dropping or crushing
• Misuse, negligence or improper handling
• Water damage caused by exceeding the stated water-resistance rating or operating the crown underwater
• Damage caused by unauthorised repairs, servicing or alterations
• Loss or theft
• Straps and other components subject to natural wear
• Damage caused during delivery not arranged or approved by Andrina Yvette

All warranty claims are subject to inspection and confirmation by Andrina Yvette.

Engraved and Personalised Timepieces

Engraved, personalised, specially altered and made-to-order timepieces are not eligible for a change-of-mind return or exchange.

They remain protected against confirmed manufacturing defects under the two-year warranty.

Gift Vouchers

Gift vouchers are non-refundable, non-exchangeable and cannot be redeemed for cash, except where required by applicable law.

Refunds

Once an eligible return has been received, inspected and approved, the refund will be issued to the original payment method within seven business days.

The time required for the funds to appear in the customer's account will depend on the bank or payment provider.

Refunds will not be issued before the returned timepiece has been received and approved.

How to Make a Request

Please email hello@andrinayvette.com before returning your timepiece.

Include:

• Your name
• Order number or proof of purchase
• Whether you are requesting a return, exchange or warranty assessment
• A brief description of the request
• Clear photographs or videos if the timepiece is faulty, damaged or incorrect

Please wait for return authorisation and instructions before sending the timepiece. Returns sent without prior authorisation may not be accepted.

Your Consumer Rights

This policy is provided in addition to your rights under applicable Singapore consumer law. Nothing in this policy limits any statutory right or remedy that cannot lawfully be excluded.

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